Fraud Detection Administrator

Job Responsibilities

Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Influence the enhancement of business processes and methodologies. Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders. Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders. Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Forensic Services (GFS). Contribute to smooth flow of work and maintain relationships with internal and external service providers. Manage and prevent potential operational losses. Prioritise reported risk events. Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders Determine completeness of reported risk event. Register risk event on case management system by capturing information within timelines and escalate to management for quality assurance and distribution. Provide feedback to stakeholders. Provide administrative support services to stakeholders. Action requests for authentication of identity documents. Ensure timeous payment for services rendered, order stationery and re-imbursement of staff expenses by capturing Group Finance (GFD) vendor payments, procurement and staff re-imbursements by processing the amounts on the relevant system. Ensure smooth operation and service delivery to GRS by administering travel, accommodation, venue and equipment bookings per relevant policies. Ensure compliance to company standards by managing the asset register through purchasing, updating and maintaining it. Manage the onboarding process of new employees. Comply with risk standards and policies. Understand and embrace the Nedbank vision and demonstrate the values. Improve personal capability and stay abreast of developments in field of expertise. Support personal growth and enable effectiveness in performance of roles and responsibilities. Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.

People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Preferred Qualification

Matric / Grade 12 / National Senior Certificate

Essential Certifications

Preferred Certifications

Type of Exposure

Communicating internally
Working with clients to solve client problems
Building and maintaining effective relationships
Managing customer expectations
Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
Interacting with diverse people
Interacting with external clients
Working in a fast-paced environment
Managing conflict situations
Answering employee questions
Answering manager questions
Capturing data
Servicing clusters
Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
Interacting with regulatory and industry bodies
Minimum Experience Level

2-3 years experience in banking and/or operational back-office environment in a financial institution

Technical / Professional Knowledge

Administrative procedures and systems
Banking procedures
Branch processes and procedures
Client service principles
Filing techniques
Governance, Risk and Controls
Nedbank banking systems
Nedbank policies and procedures
Nedbank systems
Nedbank vision and strategy
Relevant Nedbank product knowledge
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Behavioural Competencies

Applied Learning
Collaborating
Decision Making
Driving for results
Managing Work
Quality Orientation

Job ID : , #114, 76 views,

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