Broker Sales Administrator

ROLE PURPOSE

As a Broker Sales Administrator you will handle quote requests from brokers. Your role would require you to be fast and accurate, so attention to detail is critical to this position. You will interact directly with the Broker Sales Advisers on daily basis, ensuring that quote requests reaches them in a timeous manner with a 100% capturing quality.

RESPONSIBILITIES AND WORK OUTPUTS

The Broker Sales Administrator will primarily be responsible for converting leads into quotes with minimum quantity and quality targets that are in place including, but not limited to:

Monthly quote volumes

Complaints to workload ratio

Quality audit target

Service level KPI's

COMPETENCIES REQUIRED

Ability to execute and deliver results

Excellent computer skills

Uncompromising approach towards service excellence and the ability to work in a fast paced and results-orientated environment

Attention to detail

Ability to work in a team environment

Excellent interpersonal and communication skills (verbal and written)

Enthusiastic and passionate about the job and the company

EXPERIENCE AND QUALIFICATIONS

Matric or qualification equivalent to matric

At least six months experience in a call centre

Job ID : , #233, 28 views,

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