Call Centre Agent I

Call Centre Agent I- job post
FirstRand
73 reviews

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About us, purpose, experience and qualifications
about us
make a promise
be deeply invested
value our differences
build trust, not territory
have courage
always do the right thing

stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
purpose
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
experience and qualifications
Minimum Qualification - Grade 12
Preferred Qualification - Relevant Diploma
Experience - 1-3 years Call Centre Agent Experience
Person must not be an unrehabilitated insolvent
additional requirements
NOTE
this in office-based position in JHB
Additional Requirements 2+ years working experience in Retentions 2+ Years working experience as a outbound sales consultant Cross selling to and educating client of in-house financial services and products Proof of the FAIS Credits and RE Certificate Proof of CPD Certificate / Proof of hours will be required. Relevant NQF 5 as prescribed by the Financial Services Board – non negotiable!! FAIS Compliant as prescribed by the Financial Services Board Regulatory Exam as prescribed by the Financial Services Board Proof of your FAIS Credits and RE Certificate will be required
responsibilities
Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
Demonstrate teamwork as a valued team player
Assess own performance through seeking timely and clear feedback and request training where appropriate
Contribute to innovation by finding faster and more accurate ways of working
Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
Build and maintain stakeholder relationships
Address customer needs in order to meet or exceed customer expectations
Act responsibly with work related resources to contribute to cost containment
Resolve customer queries received through inbound calls
Answer inbound calls in the eBucks call centre to provide product and service information to customers

Job ID : , #2365, 5 views,

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