Client Service Champion (Brits)

Purpose of the Role Capitec Bank is on the lookout for emotionally mature, well-groomed, client centric candidates to fill the entry-level position as Client Service Champion (CSC) within the branch.

As a Client Service Champion (CSC), you will be the first point of contact with our clients. Responsible to deliver a quality Host/Hostess service to clients entering the branch by:
• welcoming clients
• efficient queue functioning
• coordinate the branch flow and addressing client flow problems promptly
• ensuring the correct client documentation is available

Qualifications
• National Senior Certificate (Grade 12) or National Certificate (Vocational) essential
• Preferably a relevant tertiary qualification in Commence / Management

Experience
Preference will be given to candidates with:

• 6 – 12 months face to face client service experience within a retail or the client service industry
• Host/ Hostess experience

Knowledge and skills
• Passion for client service
• Good communication and interpersonal skills
• High energy levels and a sense of urgency
• Impact within a team environment (dynamic, articulate, has presence)
• Emotional maturity
• Conscientious
• Analysing and diagnosing skills
• Adaptable
• Computer Literate (MS Office)

Additional Requirements
• Clear credit record
• Clear criminal record
• Willing to work extended working hours and weekends
• Access to transport (personal / public)
• Flexible and mobile across regions is an advantage
• Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system (system related requirement)

Job ID : , #179, 85 views,