Client Services Representative - Sontiq

Client Services Representative - Sontiq- job post
TransUnion
418 reviews

Full-time
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What We'll Bring:
The role of CSR is to support TU-Sontiq’s Partners by working with the Account Managers who manage the growth and relationships of Partner programs. Solutions-oriented, the CSR will be working cross functionally both internally and externally, to facilitate multiple projects in tandem.
What You'll Bring:
Essential Duties and Responsibilities:
Maintain an understanding of the Partner’s business and joint programs/processes
Provide analysis and support for anticipating, monitoring and tracking program and Partner issues, results and general information

Administer everyday workflow of all implementation processes and provide technical support to all associates.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation processes for team.
Deliver reporting on progress of partner programs, post-launch.
Evaluate all processes and provide technical support to all and establish all client configuration requirements.
Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
Execute on customer implementation lifecycle, identify all defects, and provide an efficient interface with all cross-function teams including sales, marketing, and technical departments.
Maintain project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.
Direct Channel Partner implementation / rollout plans
Effectively manage tasks in support of multiple projects and Partners in tandem, while maintaining deadlines.
Impact You'll Make:
Other skills and requirements: The ideal candidate will have the ability to not only understand unique client workflows, but also assist in building efficiencies.
Project management skills, including organizational and documentation skills
Demonstrated computer and technical skills with proficiency in Microsoft Office Suite, particularly MS Excel
Strong communication skills; written, oral, and presentation skills
Demonstrate urgency, commitment to quality and a high level of personal accountability for all deliverables
Positive attitude and willingness to do whatever it takes to support team goals
Ability to prioritize demands and timelines through analytical and problem-solving capabilities
Comfortable establishing new processes, unafraid of challenging the status quo
Ability to prioritize effectively, multitask, and manage time appropriately
Must demonstrate ability to be persuasive, passionate and understanding
TransUnion Job Title
Analyst, Customer Support Operations

Job ID : , #2375, 2 views,

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