Collections Agent (FAIS)

Description
Absa idirect is looking to employ a Collections Agent to execute on debt collection action with direct client interaction in accordance with laid down policies, procedures and Fit for Processing requirements.
MUST BE FAIS FIT AND PROPER AS PER FSB

Essential/Basic Qualifications
Education and experience:
Matric
Two (2) years Outbound Call Centre experience in the Insurance industry
One (1) year Debt Collection & Customer Service experience
One (1) year working experience in Short term.
150 Full Credits in short term insurance
RE 5 (Obtained)

Knowledge & Skills:

Persuasive & Tenacity
Telephone etiquette
Computer Literacy
Compliance Knowledge
Writing Skills Level
Assertiveness
Problem Solving

Competencies:
Debt collection (Legal and Compliance understanding).
Short term Insurance Experience.
Persuading and influencing.
Delivering results and meeting customer expectations.
Coping with high levels of pressure and setbacks.
Adhering to principles and values

Job ID : , #561, 153 views,

« Call Centre Sales ConsultantCall Centre Operator »