Commercial Account Executive

External/ Internal factors which influence the work environment, considering future conditions and strategic requirements.)

Financial Services Sector
South African Regulatory framework of insurance / brokerage industry
Competitive environment
Customer Focus
Service Excellence
Target driven environment
Customers to whom the service is rendered / impacted upon.)

External Clients
Suppliers (Insurers)
Internal customers: divisions and departments
EDUCATION

Matric
Level 4 FETC in Short-term Insurance
Passed FAIS Regulatory Exam
Higher Certificate in Insurance
Post matric qualification is an advantage (BComm Risk/Accounting, BBA
EXPERIENCE

Junior Account Executive
Minimum 5 years’ short-term insurance with 3 of the 5 years in a commercial sales and service capacity
Account Executive
Minimum 7 years’ short-term insurance with 5 of the 7 years in a commercial account servicing (Account Executive) and sales capacity
Senior Account Executive
Minimum 10 years’ short-term insurance with 7 of the 10 years in a commercial account servicing (Account Executive) and sales capacity
Experience in customer liaison; building and maintaining relationships
Experience working in a Brokerage is preferred
SKILLS

Business Acumen (understand the economic environment & identify viable financial opportunities)
Broking skills – medium to large commercial accounts
Influencing and negotiation
Computer Literacy
Communication
Delegation
Analytical Ability
Negotiation
Presentation
Decision making
Time management
Report Writing
Selling
Ability to manage own work and outputs

KNOWLEDGE

Insurance and brokerage industry and environment
Commercial insurance knowledge to at least an intermediate level on all Commercial classes.
Legal requirements of the insurance industry
Marketing and sales principles
Knowledge of products and services
Knowledge of underwriting criteria
PERSONAL ATTRIBUTES

Assertiveness
Interpersonal effectiveness
Service excellence
Ability to effectively adapt to change
Attention to detail
Self-motivated
Enthusiastic
Result oriented / Deadline orientated
Professionalism
Ability to work under pressure
Work according to set policies and procedures
Target driven
Creative and innovative
Ability to work in a team
Ethical
Self-confident and visible

Key Performance Outputs

Maintain portfolio

Attend to all client queries (revision/ renewals, rate negotiations with insurers, amendments, cancellations, unpaid premiums)
Do up and cross selling of products
Attend to audit lists regarding information captured into the system
Minimise cancellations through regular and pro-active dealings with clients
Assist clients with claims related problems and report all deviations to management
Service Clients in accordance with the Minimum Commercial Service Standards

Growth and profitability

Retain, Develop and Grow existing client.
Provide after sales service to ensure that the new business vests
Identify opportunities for up/cross selling and write additional business

Client liaison

Regular Networking -Identify opportunities and implement marketing and promotional activities
Build relationships through regular contact, identifying critical decision makers with all stakeholders (client, insurers, etc);
Client Communication - Keep clients informed of developments in the industry and market
Client Service administration

Adhere to FAIS requirements and set company procedures
Ensure that policies and endorsements are loaded onto the system
Ensure that claims are registered and follow-up until claim is finalized.
Maintain renewal lists and ensure that renewal schedules are sent to clients
Responsible for proactive underwriting
Business administration - new, amendments, additions, renewals
Ensure all communication with the client is in accordance with FAIS minimum standards
General correspondence and e-mails to clients according to company standards
Compile and submit reports on time to line manager as per set standard
Accurate and Prompt Partner registration and ensure that payments are made
Perform credit control

Ensure that debit order information is updated and liaise with the bank
Collect money from clients electronically (where applicable)
Advise relevant parties of unpaid items
Ensure compliance with section 20 Buss (extension of credit)

Job ID : , #1170, 12 views,

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