Contact Centre Agent | Europcar Chauffeur Services

Job Description
Are you a young and vibrant individual with strong customer service and telephonic sales skills looking for a great career building opportunity? Are you passionate about customers but yet seek a role with diversity? Then this position at Europcar Chauffeur Service Contact Centre in Bruma as a Contact Centre Agent would be the ideal stepping stone in your career.

Position Overview

To identify the needs of the customers, match and exceed their needs and expectations with our service offering. Achieve service delivery and sales targets; maintain business growth through professional interactions and effective service delivery to booking agents, customers and other stakeholders.

Specific Role Responsibilities
Job Outputs
• Process domestic and international car rental bookings.
• Process quotations
• General information distribution.
• Provide excellent customer service.
• After sales service

• Query resolution
• Record keeping
• Liaise with internal departments
Qualifications and Experience Minimum Experience:
• 2 years Customer Service/Call Centre Experience

Minimum Qualification:
• Grade 12

Minimum Requirements:
• Driver’s License
• Own Transport
• Computer Literate

Important to note:
• Shift work on every second weekend (Saturday and Sunday)
• This is a 24 Hour Contact Centre

Skills and Personal Attributes
Competencies:
• Exceptional communication skills (verbal and written), particularly telephonic skills.
• Listening skills
• Rapport-building skills
• Call Centre operating skills, including ability to effectively do a needs analysis with customers.
• Customer Service
• Selling skills
• Disciplined and compliant to rules and procedures
• Adaptability; a fast learner and shows positive response to change.
• Attention to detail, accurate.
• Persuasion
• Time management
• Able to display tolerance in challenging situations.

Personal Attributes:
• Customer centric
• Consistent, particularly in the application of skills, knowledge, attitude & talents
• Target orientated
• Patient
• Team player
• Observant
• Resilient: must be able to work under constant measurement and pressure.
• Positive
• Integrity
• Self-motivated
• Self-confident

Job ID : , #1602, 721 views,

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