Customer Care Agent

Customer Care Agent
etv
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Company
etv

Reference #
e.tv173

Published
18/03/2022

Contract Type
Contract

12 Months

Salary
Market Related

Location
Johannesburg, Gauteng, South Africa

Duration
12 Months


Introduction
e.tv is South Africa’s biggest independent and free-to-air television channel. Established in 1998, the channel has been in existence for over two decades and appeals to all races, genders, ages and income groups.

Reporting to Customer Care Manager.

The incumbent would primarily be required to assist eVOD viewers with queries around the application and web platform.


Job Functions
Communications


Industries
Broadcasting / Transmitting,Media


Specification
1.Correspondence
Receiving incoming viewer calls and achieving an average call quality of at least 80%.
Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.
Logging all viewer information on our Customer Relationship Management Software and achieving a logging quality of at least 90%.
Achieving a response quality of at 80% on written platforms.

2. Maintain Customer Relationships
Resolving and responding to customer queries, complaints, comments and suggestions.
Providing advice to callers about Open View related issues.
Promotion of the e and Open View brand names and loyalty to the channel through excellent service delivery.



Requirements
Education: National Senior Certificate
Language: English
Experience: A minimum of 1years' experience in customer services

Specific Professional Competencies:
Time management
Self-leadership
Managing relationships
Assertiveness
Problem solving skills
Planning skills
Organising skills
Decision making skills
Interpersonal skills
Mentoring skills
Persuasiveness
Communication skills
Coping under pressure
Conflict handling skills


Job Closing Date
25/03/2022

Job ID : , #1804, 6 views,

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