Customer Service Controller

Specification

The purpose of this role is to ensure stakeholder and customer engagement and satisfaction. This role reports to the Regional Logistics Manager.

KEY PERFORMANCE AREAS
Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
Implement new or improved supply chain processes.
Collaborate with other departments, such as procurement, engineering, and quality assurance, to identify or qualify new suppliers.
Monitor supplier performance to assess ability to meet quality and delivery requirements.
Develop or implement procedures or systems to evaluate or select suppliers.
Analyze information about supplier performance or procurement program success.
Design or implement supply chains that support environmental policies.
Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.

Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost or quality.
Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.

Behavioural Competencies

Exceptional problem-solving skills
Ability to work under pressure.
Good verbal and communication skills.
Good self-management principles.
Strong orientation to results achievement.
Ability to adapt to and implement change effectively.
Strives for continuous improvement.
Demonstrate initiative and is a self-starter.
Strong leadership skills.
Demonstrates appropriate levels of assertiveness.
Good decision-making ability.
Excellent numerical and analytical ability
Ability to travel


Requirements
JOB REQUIREMENTS
Qualification and Knowledge
Relevant 3 - year tertiary degree/diploma, preferably in Supply Chain, Warehouse Management and/or Logistics.
3-5 years FMCG management experience.
IT Capability

Experience
At least 5 years at a senior managerial level within an FMCG environment.
Ability to negotiate commercial agreements
2-3 years Statistical Forecasting experience
ERP proficiency

Job ID : , #105, 53 views,

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