CUSTOMER SERVICE REPRESENTATIVE

A "TECHNICAL" CUSTOMER SERVICE REPRESENTATIVEis required for permanent employment in Newcastle (Northern KZN).

REQUIREMENTS:

B.Tech Sales/Marketing Diploma or Certificate +
Qualified Diesel or Heavy Earthmoving Mechanic +
Five years mechanical experience
Excellent communication, listening and interpersonal skills.
Sound working knowledge of aftersales in the mining environment
Outstanding skills - SIS, CTS, Word, and Excel.,Problem solving, Analysis
Good understanding of earthmoving machine inspections
Attention to detail; Influencing and Negotiation; Leadership Competencies;
Workplace Competencies, Business development skills and knowledge;
Sound business and financial acumen;

Exposure to business planning / budgeting processes
KEY PERFORMACE OUTPUTS;

Responsible for marketing after sales products and services,
Assist Technical Representative to maintain machine health for ultimate production at the lowest cost per hour and to assist customers to practice highest possible technical integrity.
Parts quotations followed up and converted into sales;
Analyse Client reasons for rejecting quotations;
Achievement of Targeted Budget and Effective Expenses Management;
Achievement of Operations KPI’s;
Where possible inspect all failed machines/components/parts with supervisor and advise/train/educate customers accordingly;
Compile and submit a monthly report with forecasts attached to management;
Discuss machine inspection reports regularly with customers;

Job ID : , #1375, 75 views,

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