Customer Service Team Leader

Customer Service Team Leader- job post
MSA Outsourcing Solutions

R7 000 - R10 000 a month - Full-time, Permanent

Accurately capturing and processing customer details
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible
Create better modes of operations to make customer service easier for both your team members and customers
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
Telephone call answering and responding to emails/online chat in a professional and courteous manner, reflecting the company brand ethos
Represent the brand. As the voice of the company, you’ll always provide an engaging, positive, vibrant, and extraordinary customer experience.
Observe performance of team members to identify their strengths and weaknesses, work on mitigating those weaknesses and amplifying their strengths
Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work
Critical thinker and problem-solving skills

Providing pro-active solutions
Strong administrative skills
Highly organized with great attention to detail
Qualifications and Education Requirements

Mathematics
Minimum of 2 years’ working experience as Customer Aftercare Agent or similar position.
Graduate
Preferred Skills

· Ability to follow procedures and regulations

· Ability to remain calm in a stressful situation

· Fluent in English

· Delivery of high service level to customers

· Experience working under pressure and to targets

· Showcase good leadership skills

· Ability to multitask

· Must be results oriented

About the Position:

· Hours of work: 9 to 7

· Salary: Market Related and commensurate with applicants past work experience and skill level

· Position: Full time / Permanent

· Position Location: Houghton, Johannesburg Gauteng

· Remote Work: No

How to apply

To proceed with your application please follow the below instructions.

1. Please complete the online application form by following the below link.

https://forms.office.com/r/3WTQwm1AkL

2. You will need to send the following supporting documents as per the instructions given within the online application form.

a. A copy of your ID Document

b. A professional CV in PDF Format

c. A copy of your Matric Certificate

d. All Tertiary Educational Transcripts if available

e. Any Relevant Professional or Educational Certificates or Diplomas obtained

f. Voice note - 1 min in length. Describing a bit more about yourself and why you are suited for the role for which you are most suited and applying for.

Job Types: Full-time, Permanent

Salary: R7,000.00 - R10,000.00 per month

Education:

Bachelors (Preferred)
Experience:

Customer Service (Team Leading): 2 years (Preferred)

Job ID : , #2390, 9 views,

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