Customer Services Representative

Action and close new calls within customer SLAs and MTTR/MTTC
 Plan and manage daily activities and follow up CL calls
 Minimise recalls for traditional business and desktop support
 Ensure a first time fix rate
 Maintain and manage boot stock and parts.
 Complete and hand back any faulty parts (RAs) or customer RAs within 2 days.
 Verify and sign warehouse reports, reconciling all discrepancies
 Book parts usage to the correct call and manage assigned calls
 Complete all administration within specified time frames as per policies
 Comply with all ISO 9000 procedures

Job Requirements:


Matric or other equivalent N3 qualification
 A + and N + Qualification
2- 5 years experience in maintaining equipment in an IT environment
2 Years desktop/laptop repairs experience
 MCSE, MCITP, MCP
DELL experience advantages
Computer literate in relevant operating system
 Mechanical skills
 Electronic skills
 Soldering skills
 Faultfinding techniques

Driver’s Licence essential
Must have own Transport

Job ID : , #259, 58 views,

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