Debt Review Administrator/ Specialist

JOB PURPOSE:
To monitor the external Debt Counsellor and ensure adherence to the proposal and or debt review order, thus ensuring instalments are paid timeously to Capital Data in order to meet set monthly targets. To follow-up and resolve queries received from Debt Counsellors, Payment Distribution Agents (PDA’s), Clients and Debtors respectively.

KPA’s:Specialised Collection Processes:
Monitor the external Debt Counsellor to ensure adherence to the proposal or debt review order
Ensure instalments are timeously paid and red flag drop offs to management
Resolve queries received from external Debt Counsellor and PDA’s pertaining to the proposal or debt review order
Address correspondence received and reply or escalate
Liaise with clients on behalf of Debt Counsellor or PDA in order to resolve pending queries
Contact Debtor on non-performing loan (NPL) and unconfirmed debt review account in order to investigate Debtor status and make a decision on how to proceed
Contact Debt Counsellor or PDA on new claims in order to receive instalments on debtors account
Drop-off Management:
Contact the Debt Counsellor or PDA and investigate reason for drop off
Request cancellation of debt review in order to proceed

Analyse the feedback received from Debt Counsellor or PDA on reason for default and follow National Credit Act (NCA) and Magistrate Court Act (MCA) in order to make a sound business decision
Payment File Verification:
Verify ID Numbers and account numbers of Debtors on Cheetah against payment schedule received from external Debt Counsellor or PDA
Quality assure the payment schedule received from external Debt Counsellor or PDA against internal database to ensure accuracy within specified timelines
Highlight areas of concern to management and follow-up to ensure resolution
Reporting:
Compile monthly reports on portfolio under management and feedback to Team Leader
Compile monthly reports on NPL and unconfirmed debt review matters
Training and Development:
Identify areas of personal development and take appropriate action with manager to ensure development plans are put in place
REQUIREMENTS:
Grade 12
Relevant certificate or diploma in paralegal or litigation (added advantage)
2 - 3 years collections experience
Debt Review experience of 5 - 7 years
Specialised collection processes
Payment file verification
Reporting
Training and Development
TECHNICAL REQUIREMENTS:
Knowledge of legal process:
Administration Orders
Debt Review
Knowledge and understanding of the following legislation:
Prescription Act
Usury Act & Exemption Notice
National Credit Act
Magistrate’s Court Act, Rules and Procedures
Knowledge and understanding of Cheetah System

Job ID : , #750, 72 views,

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