Debtors Collector | Europcar

Job Description
Are you a young and vibrant individual with strong administration skills and eager to continue your administrative career within the finance space? Are you passionate about administration but yet seek a role with diversity? Then this position at Europcar in Bruma as a Debtors Administrator would be the ideal stepping stone in your career.

Position Overview
Responsible for reaching out to customers to collect payment for debt incurred as a result of unforeseeable circumstances. Acts as the liaison between branches and clients and manages overdue accounts. To support and assist the credit control department in the collection and allocation of payments due. To support and assist in minimizing the risk and exposure to bad debt.

Specific Role Responsibilities
Job Outputs
• Receive claims file, prepare for the collection process within 24 hours of receipt.
• Collect payments on debt incurred as a result of damages.
• Create and maintain a list of overdue receivables.
• Prepare speed-point transactions to be processed when applicable.
• Organize list according to severity of delinquency.
• Locate customers using credit bureau information and background checks.

• Ensure efficient debt collection.
• Inform clients of overdue accounts and amounts currently owed and endeavor to collect payment.
• Review internal memos and blacklist or remove clients from ITC credit bureau.
• Blacklist customers on the vehicle rental system.
• Ensure all customer information is correct, including phone numbers and addresses.
• Investigate, analyze customer disputes/queries and assess and test validity of the claims.
• Set up repayment plans and acknowledgement of debt.
• Review commitments to repay debt.
• Send invoices of delinquencies to collection agencies.
• Follow up with collection agencies.
• Prepare journals with supporting documentation for the claims department, to be checked by the claims department team leader.
• Policy and procedure adherence.

Qualifications and Experience
Minimum Experience
• 2 - 3 years of experience in individual debt collections
• Experience with customer negotiations


Minimum Qualification
• Matric

Minimum Requirements
• Credit management knowledge essential
• Computer Literacy
• Code 8 drivers’ license

Skills and Personal Attributes
Competencies
• Debt collection
• Interpersonal/ “people” skills
• Negotiation skills
• Administrative skills
• Accurate
• Attention to detail
• Computer literate
• Target driven

Personal attributes
• Deadline orientated – must demonstrate an acute sense of urgency and commitment.
• Work in a fast-paced office environment
• Work well under pressure

Job ID : , #1603, 175 views,

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