Inbound Call Centre Agent

Company
MoreCorp

Reference #
Inbound Call Centre Agent

Published
11/02/2019

Location
South Africa


Introduction

The MoreCorp Group is a sport, leisure and wellness company underpinned by technology, with our main focus being within the golf and cycling domain.
MoreCorp is the holding company of MoreGolf and MoreCycle.
For more information visit http://morecorp.co.za/


Job Functions
Call Centre,Client Services,Communications


Industries
Sport & Recreation


Specification
Positive member interaction, maintaining the values of the company
Answering of any calls made to the call centre – within 3 rings
Manage and resolve all member queries to the point of resolution for the member
Follow-up calls and e-mails (as promised) regarding queries
Cancellation and suspensions of memberships for WOG, VGV and playmoregolf members
Answering of e-mails sent to the call centre inbox
Processing of online golf bookings and payments
Processing of playmoregolfSA Sunday Golf Day bookings and payments
Dealing in a professional manner with all compliments or complaints received
Making efforts to listen to and understand the customer (both internal & external); anticipating customer needs; giving high priority to customer satisfaction
Processing and redemption of Birdie points and queries
Processing and ordering of pmgSA member cards
Following up on card queries
Ensuring swift delivery of cards and notification to the team of delivery
Ensure live support queries are handled promptly and efficiently


Requirements
5+ years’ experience as an Inbound Call Centre Agent
Excellent communication and listening skills
Fast and accurate typing skills
Computer literate
Matric / Grade 12
Tertiary with call centre certificate / Customer service related qualification (beneficial

Job Closing Date
31/03/2019
SkillsMap - 4 days ago

Job ID : , #553, 120 views,

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