IT & Gaming Technician

Description:

To oversee the gaming operational compliance for all sites within a region
Regular site visits in the region to inspect and monitor site condition and operational compliance
Management of site’s management component through the Branch Manager and the Technical Support staff
Monitoring of site management to ascertain that the sites operate in accordance with all applicable legislation, internal controls and procedures and that amendments thereto have been implemented
Analyse risks applicable to operations, identify them and implement appropriate action to mitigate risks identified
Suggest amendments to internal controls in terms of operational requirements
Ensure that occupational health and safety is being appropriately managed on all sites in terms of Section 16(2) of the OHSA
Ensure that the registration of site employees as FICA Compliance Officers and/or Money Laundering Reporting Officers with the FIC is in place and that the relevant documentation as required by the FICA internal rules are available and kept and monitor that the sites have appointed staff to act as reporting officers with access to report items online with the FIC at all times
Ensure through regular visits that customer service is appropriately managed, assist site management with escalated customer complaints, monitor that all customer complaints are resolved timeously and monitor that the appropriate management presence is maintained on site to effectively deal with customers
Evaluate and assess operating costs for the region and conduct routine analysis of expenditure to ensure that costs are kept to a minimum whilst not negatively affecting standards and levels of service
Ensure through assessment of the site management competency that the cash on site is appropriately managed and safeguarded
Ensure that site management appropriately manage the stock inventory

Provide input with regards to marketing programmes and ensure that management adequately implement marketing programmes
Ensure that management have initiated and maintained effective communication through regular staff meetings
Ensure that management have initiated and maintained effective communication with other relevant group departments
Ensure that management are adequately safeguarding and maintaining company assets
Obtain and develop a working knowledge of all operations systems as well as gaming and related equipment on site
Monitor that appropriate IT support is provided to all sites
Ensure management maintain reporting and that deadlines are met
Ensure management are maintaining staff training and staff development as per group standard or schedule
Conducting disciplinary inquiries in line with the company’s disciplinary code
Institute measures appropriate to mitigate or eliminate adverse audit findings. Ensure that management have implemented and constantly maintain a system for endorsing basic skills for all job specifications
Carry out any other reasonable operational duties required by the National or Regional General Manager
Control access to data to ensure only authorised employees have access to sensitive areas
Ensure all equipment is in working order, and repairs are conducted where necessary
Ensure compliance with all company policies and procedures
Ensure Branch management maintains records for self-exclusions.
Ensure Branch / General Managers are performing in line with all company standards and procedures.
Ensure all sites comply with health and safety rules and regulations
Ensure all security staff are trained (on an on-going basis) so as to maintain the standard security systems and processes in place
Ensure understanding and operating knowledge of all company security systems
Requirements:
Grade 12
Minimum two years line management experience.
Degree or Diploma in commerce
Have managed a staff compliment consisting of senior supervisors or functional mangers
Computer literate with competency in Outlook, Word and Excel
Strong communication and writing skills
Other requirements
Candidates with a background in the gambling industry are given preference
Previously disadvantaged individuals are given preference
Institutional cash management experience
Customer relations management experience at an operational level
Security management experience incorporating CCTV systems
Inventory and procurement management experience
Financial acumen
Staff training and staff development experience
Will be required on occasion or as necessary avail themselves to work shifts, weekends, public holidays and peak holiday seasons

Job ID : , #1302, 101 views,

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