Online Sales Consultant and Assistant Merchandiser

Online Sales Consultant and Assistant Merchandiser- job post
Jack Friedman

Full-time, Permanent

Join a world-class jewellery company as an online sales consultant and assistant merchandiser position. Be part of turning dreams into everlasting moments.

What You’ll Be Doing

· Providing customers with a great experience online

· Responding to clients who send email enquiries, work out quotations and send to clients in timely manner.

· Create an account for each client and Track web enquiries daily

· Improve and personalize email templates for each client

· Add payment to accounts, create invoices and valuation certificates

· Create service orders for items to be made up at the factory

· Be the communication between the factory and the client

· Organize items to be couriered to customer or organize to pick up at store

· Respond in real time to clients on Website chat box (will need to work alternate evenings)

· Attend to Whatsapp messenger and phone calls

· Send invoices to accounts department

· Run the Takealot logistics (adding products to website, tracking sales, sending stock, reconcile statements)

· Assisting merchandising manager with

o Photographing stock

o Organizing paperwork

o Organizing transferring stock between factory and stores

o Printing labels and ticketing stock, and printing and documenting gemstone certificates

Qualifications

· You are customer obsessed, have the ability to build relationships

· Excellent time management skills, ability to work in a fast paced environment and high attention to detail and ability to resolve issues in a timely matter

· Good IT competence (Microsoft Office, fast typing)

· Verbal and written communication in English (other languages desirable), as well as being good with words

· 1-2 years of sales experience is desirable.

· Administrative experience is desirable

· Jewellery knowledge and experience is desirable.

· Someone who is organized, can work independently, multitask and prioritise workloads

· Self motivated and ability to meet targets

· An enthusiastic person, who is proactive, wants to learn and is flexible in approach

· Based in Johannesburg and be able to work from the support office and stores

The Company

· Jack Friedman is a leading luxury jewellery retailer. Established in 1933, Jack Friedman Jewelers designs exclusive and one of a kind diamond jewellery and engagement rings and have been at the forefront of the industry for 87 years. Four generations have taken passion and precision to create masterpieces sought after by people around the world.

Please send your CV in PDF or Word format with your application.

Looking forward to receiving your application.

Job Types: Full-time, Permanent

Job ID : , #1909, 2 views,

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