Operations Manager

Minimum of 3 years’ experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
Should be experienced within all different areas of a Hotel
Polite, friendly person with a strong personality that can think on their feet
Well spoken and well presented individual
Strong leader who have been in charge of employees before
Must have grade 12 and be computer literate
Previous experience on Opera and Micros would be an advantage
Formal hospitality degree/diploma preferable
Candidate will be required to:

Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.

Assist with queries and guests complaints – management on duty.

Effective management of all staff

Create and maintain relationship with guests.

Responsible for the management of the entire establishment in the absence of the GM

Effective leadership, manage and oversee all departments within the hotel

Plan and manage the day to day operations effectively

Drive the broader goals of the hotel in relation to all outlets mentioned above

To ensure consistent acquisition and maintenance of guests

The managing of Human Resources paperwork for the entire hotel

Ensure the required policies, procedures and administrative systems and controls are in place

Day to day guest interaction to receive feedback and actively implement necessary action

Overseeing and assisting in departmental stock takes

Adherence to all company practices

Leading, training and motivating the team

Drive the hotel’s quality plan and implement all required standards

Job ID : , #1225, 12 views,

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