Service Manager

Salary per month: R43,000 inclusive of Company Medical Aid and Provident Fund as well as Bonus annually.

A full-time vacancy has arisen for a Service Desk Manager to manage an existing team at our Pretoria bases client.

Key Duties/Responsibilities:
This is a hands-on role working on day to day admin tasks whilst supervising the team
Manage the day to day administration tasks of the department
Delegate to, and manage the help desk staff
Ensure the effective operation of the help-desk
Ensure company systems and processes are strictly adhered to
Act as the first point of contact for escalated customer problems
Responsible for ensuring all customers consistently receive an excellent level of service
Be proactive in managing any situation that develops within the team
Motivate and develop team members

Proactively monitor the general tidiness and appearance of the Help Desk Centre
Candidate Requirement/Qualification Profile:
Matric Certificate
Our successful applicant must have previous senior/management experience within a service desk environment, be systematic and have the ability to multi-task
Fully conversant with Microsoft Office applications including Outlook, Excel, Word and Access
Strong, assertive and clear communication skills, both written and verbal are vital for this role
Previous supervisory experience
Highly organised, process driven and full of ideas to help improve performance
Able to deal with multiple priorities with maximum results

Job ID : , #46, 105 views,

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