Spa Reservationist/Front Desk

Spa Reservationist/Front Desk- job post
StaffCentral Consulting

Full-time
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Job Duties/Responsibilities will include:
Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival

Provide guidance to clients on the procedures at the spa

Answer telephone calls and provide accurate information to clients

Book and confirm appointments via phone and email

Process transactions (cash and credit cards) and issue receipts

Offer beverages and chat with clients who are in the waiting area

Welcome walk-ins, answer questions about services, and schedule appointments based on availability

Inform clients about new services and discounts

Introduce new beauty products to clients and educate them on their uses and benefits

Assist in getting client feedback on the level of services delivered in order to improve on service delivery

Cross-sell services and products when appropriate (e.g., through informative brochures and gift cards)

Update client records with contact and billing details, appointments and services offered

Maintain a tidy reception area

Order business cards, brochures, and stationery as needed

Make sure that all displays are presented fresh, clean, and eye-catching.

Follow up on pre-payments for spa products and treatments

Processing and packaging online sales including booking courier etc.

Handle all reservations & events enquiries (email/telephone/guests/site inspections)

Return telephone calls of guests who left a message within 15 – 20 minutes upon receipt from receptionists

Manage quotes, invoices, and payments for special holidays like Christmas, Mother’s Day, and Valentine’s Day and ensure pre-payments have been received

Coordinate with the Front Office team with regards to helicopter landings with helicopter companies and the security team with guests flying into lunch at the restaurant.

Finalize menus for functions with guests and the Head Chef

Continually following up with reservation and event inquiries and making sure Dineplan is up to date with all reservations

Confirm all lunch reservations via telephone and email (if guests do not answer) from 10h00 until 11h00 daily and dinner reservations from 13h30 until 16h00

Create deposit payments for daily restaurant bookings (non-residents)

Change finalizing of menus with the head chef to restaurant manager

Upselling of both spa and restaurant half day full day packages

Candidate Requirements/ Experience:
Matric

A relevant diploma in aesthetics will be an advantage

Preferably 2 - 3 years experience in reservations/admin and spa receptionist

Familiar with Schedule Spa reservations system will be an advantage

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

Job ID : , #2187, 3 views,

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