System Support Technician

Role Mandate

The system support technician is a position within the Road Safety system support team responsible for providing assistance to customers and operational staff by installing, configuring and supporting computer software and hardware. The system support technician is the point of contact for incidents and service requests.

Job Description

Install and configure of new hardware and Software
Monitor and Maintain systems and infrastructure
Rollout of new applications and upgrades.
Carry out administrative duties; e.g. Maintenance and day to day operational support
Perform other duties as assigned
Liaise with other IT personal and developers for problem resolutions on escalated matters.
Maintain Backups, Security, and other strategies.
Investigate and resolve incidents logged by customers.

Examine and complete service requests logged by customers
Communicate effectively with users and relevant role players to keep them informed on the status of issues and incidents.
Coordinate and liaise with suppliers on equipment repairs.
Competencies:

Working experience with MS server 2008 and later
Solid networking knowledge (TCP/IP, ISO network layers)
Working experience with MS Windows 7 and later
Sound knowledge of troubleshooting and deployment of thick/fat and thin client based applications
Experience in incident management
Time Management
Creative and innovative
Attention to detail
Ability to perform under pressure
Good communication skills
Analytical and problem solving
Experience with SQL
Qualification and experience:

Diploma in information systems, Engineering or related subject
Microsoft Certified System Engineer – Advantageous
Driver license
Proven track record
Minimum 2 years’ experience in similar role

Job ID : , #1239, 59 views,

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