Team Manager

The main purpose of the position is to coach & develop high performing teams to deliver against defined targets and standards. In support of vehicle uptime, you will work closely within your designated market(s) to secure dealer performance reviews are carried out and relevant action plans agreed.

Reporting: This role will be reporting to the Operations Manager

Job Objectives
Responsible for the day-to-day management of the breakdown coordination team including staff planning and payroll management of 9 employees.
Responsible for ensuring that contracts are operate within the clients operational requirements at all times and keeping your line manager informed of any contract failings.
To ensure the team has a clear understanding of the Volvo Truck Quality & Services strategy and the role they play in order to deliver upon Uptime strategic focus areas.
To secure increased uptime by ensuring the team delivers within 1st line escalation support, drawing upon the knowledge and competence of 2nd line escalation wherever needed.
To evaluate performance of all team members, taking necessary steps to coach, mentor or address performance concerns in a prompt manner.
To use available reporting and case analysis, monitor the service levels provided by the dealer network and establish corrective actions together with market contacts.
To support that customer requirements are maintained with keys customers, providing valuable information to Roadside Services & Quality Customer Relations Teams
To share improvement suggestion ideas based on your 1st level involvement within live breakdown handling and team performance evaluations to relevant areas within the Uptime Management Team

Education and Job Experience
University Degree in Business Management
Must have minimum 2 years’ experience team management
Successful and proven track record of team management
Have Exceptional Customer Service Relations
Must be Computer Literate – Excel and Business writing
Technical Competence advantageous

Job Knowledge and Skills
Must have proven successes in managing multiple relationships both internally and externally
Good Time management skills are essential.
Must have Organisational, Planning and Decision Making Skills
Must be Outcomes-driven
Must be Detail Orientated
Must be fast thinker and a Problem Solver
Must have knowledge of the transport industry.
Must have excellent leadership skills
Must be a strong communicator
Action & customer orientated
Focused and results driven
Positive can do attitude
Ability to work as part of a team and cross-functional
Highly motivated and confident
Must be keen to learn and develop a career in the Motor Industry.

Job ID : , #934, 8 views,

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