Teller-FirstRand

about us
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose
To provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.
experience and qualifications
Minimum Requirement: NQF 4 Qualification
Preferred (Ideal) Qualification:
Relevant NQF 5 qualification as prescribed by the Financial Services Board
Regulatory Exam qualification
An appropriate recognised business Diploma or Higher Certificate at NQF level 6
additional requirements
responsibilities
Achieve net profit growth for business
Manage average Rand value of differences to minimise losses to the business

Manage the Service Quality of the Branch through the Branch's Service Quality Balanced Scorecard
Manage the migration of accounts from transactional to Self Service
Compliance with procedures and processes contained in the Golden Rules.
Manage the efficiencies for tellers through Number of differences, average number of transactions
Manage own development to increase own competencies
Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Treat customers as you would want to be treated
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
Conduct myself in an ethical manner at all times
Take ownership of solving our customers problems or queries as efficiently and quickly as possible
Adhere to the TCF (Treating Customers fairly) principles in all that you do
Manage the growth of active customer Account Base to increase client base through leads
Contribute to the increase of the Customer Engagement Score of branch
Use opportunities identified to increase market share
Ensure activities support cost containment and reduction
Manage actual Rand value of shortages to minimise losses to the business – Volume and Value
Cash Migration – measure the total in branch migratable cash transactions
Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines
Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Improve OFV Identification process and procedures within area of responsibility
Improve compliance to process and procedures within area of responsibility
Demonstrates behaviour in support of the organizational values
Takes accountability for own performance, personal and career development
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever changing business and customer needs
Achievement of an acceptable tracked efficiency as measured by the teams eRatio
Improve knowledge and competencies by completing role specific training

Job ID : , #1393, 33 views,

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