Area Manager: SSB

To manage the designated area of the Operations department b ensuring that defined transactional processing, accounting-related activities and functions are executed within defined standards and risk control requirements.

Job Responsibilities

Ensure effectiveness of processes by tracking; measuring and analysing data relating to work processes.
Check and ensure capacity meets business requirements by effectively planning for demand.
Ensure team efficiency by monitoring productivity and highlight inefficiencies in processes.
Improve efficiency by looking at ways of re-engineering processes.
Manage service level agreements with all stakeholders through regular monitoring of efficiencies and engagement with stakeholders.
Ensure delivery by using the correct systems and access levels.
Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
Create a client service culture through various required interventions.
Encourage team to generate innovative ideas and share knowledge.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.

Build and maintain warm working relationships with peers and managers through regular interaction and teamwork.
Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums.
Minimum Experience Level

7 years in fnancial markets and 3 years in a managerial role.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification

Financial Markets Certificate

Preferred Certifications

ACI, registered Persons Exam (RPE)

Type of Exposure

Managing a team of managers
Developing succession plans
Formulating and implementing communication strategies to cascade functional strategies
Building a community of leaders
Conducting benchmarking and analysis to investigate improvement opportunities
Identifying/selecting talent
Executing major organisational change
Developing a divisional strategy plan
Networking and building relationships
Developing a stakeholder management grid for the business
Establishing and maintaining collaborative relationships with peers / managers
Assisting/Developing resource plans to execute functional strategies
Managing a department or area
Making financial decisions
Technical / Professional Knowledge

Strategic planning
Budgeting
Financial Accounting Principles
Performance management
Business administration and management
Business principles
Business terms and definitions
Communication Strategies
Staff resource planning
Operations planning
Employee training/development
Diversity management
Relevant Nedbank product knowledge
Relevant regulatory knowledge
Governance, Risk and Controls
Change management
Principles of project management
Business writing skills
Management information and reporting principles, tools and mechanisms
Service level agreements
Consumer behaviour
Client Service Management
Client service principles
Organisational systems
Behavioural Competencies

Building Partnerships
Planning and Organizing
Customer Focus
Driving for Results
Facilitating Change
Building talent
Decision Making
Delegation and Empowerment
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Job ID : , #1123, 8 views,

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