Call Centre Learnership

Call Centre Learnership- job post
Bluespec Holdings
8 reviews

R5 000 a month - Part-time, Learnership

Purpose of the job:

Answer incoming calls courteously within SLA
Manage all cases professionally and efficiently within the correct time frames
Provide personalized customer service by responding to the needs of the client
Ensure that all calls are captured on the relevant system (Dreamtec)
Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols and procedures
Identify and escalate issues to supervisor

Call avoidance from other call Centre agents
Fraudulent activities from other call Centre agents
Misconduct
Must be able to work shifts and overtime when required
Determine eligibility by comparing client information to requirements and product offering
Requirements

Verbal and written communication skills
Phone skills
Listening skills
People skills Customer focus
Attention to detail
Pressure Tolerance
Customer Service
Insurance
Minimum education:
Matric
Job Types: Part-time, Learnership
Part-time hours: 45 per week

Salary: R5,000.00 per month

Ability to commute/relocate:

Sandton, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Call Centre: 1 year (Required)
Expected Start Date: 2022/04/04

Job ID : , #1958, 2 views,

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