Client Care Consultant

Client Care Consultant- job post
RoyalVibe Health

•Remote
Full-time, Permanent

CLIENT CARE / CASE MANAGER POSITION AVAILABLE.

This is a remote position for an online company catering for mainly US clientele

Working hours are from 3pm to 12pm – subject to change with Daylight savings time in accordance with the US.

Duties include:

- Providing introductory information to new clients- Ensuring that clients are satisfied with products or services- Letting clients know about additional products or services- Determining the quickest, most effective ways to answer a client questions- Escalating queries and concerns- Troubleshooting common issues with a product or service- Interpersonal and customer service skills- Analytical and problem-solving skills- Multitasking and organizational skills- Time-management skills- Ability to answer a high volume of calls and/or emails daily- Attentiveness and patience- Attention to detail- Ability to be team player- Ability to follow instruction- Demonstrative empathy and patience with elderly and or sick clients

As a remote position the following requirements are mandatory:

- System Requirements: - Desktop / Laptop- Intel Core i5- 4gb Ram- USB Headset with built in mic- Backup power source – UPS or generator- Reliable internet source - fixed line internet connection with minimum 5 meg line- Ethernet cable to attach your pc to your modem / router

General requirements:

- This position is based on mainly US clientele. The candidate will need to be extremely articulate in verbal and written English.

- Previous customer service of at least 1 year is required.- Previous experience in a remote position preferred.- References are required- Candidate must be computer and tech savvy and comfortable working with various online platforms.- A noise and distraction free background is essential. I.e.: - no traffic, barking dogs, children in the background, music/tv etc

Should you have not heard back within 7 working days, please consider your application unsuccessful.

Job Types: Full-time, Permanent

Job ID : , #2458, 11 views,

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