Contact Centre Sales Level 2 Recon Coordinator

Contact Centre Sales Level 2 Recon Coordinator- job post
Fidelity Services Group
17 reviews

Permanent
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Overall Purpose of the job:

To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention. Booking of appointments with relocation and reconnecting customers. Managing diaries for sales consultants and scheduling of system removals. The overall purpose is to ensure that there are no delays in setting appointments for consultants and communication such as appointments with consultants and customers. The incumbent should ensure the effective and efficient management of sales leads and receiving feedback from sales consultants regarding the outcome of appointments. The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer details and book consultants to meet with recon customers

Minimum qualifications and experience:

Grade 12

Knowledge of customer service principles and practices
Telephonic sales support
Knowledge of administrative procedures
Knowledge of the security industry
Bilingual
Main duties & Responsibilities:

Receive and process moving cancellations
If new owner details are obtained to allocate/create Pro-Mo lead and follow the update
Qualify and call on all new leads
Attempt to book appointments with both reloc/recon customers
Schedule appointments in sales consultant’s diaries
Follow up on all unclosed leads
Handle calls or inquiries from customers who wish to cancel their service when moving to new properties
Keep internal and external customers informed at all times of what the status of their relocating process
Keep accurate records of discussions or correspondence with customers
Communicate and coordinate with internal departments and or branches
Record cancellations and appointments on customers, sales consultants diaries and listener
Ensure that where reconnections are not possible system removals are booked
Analyse statistics or other data as required by management
Behavioural Competencies:

Customer-focused
Driven for results
Ability to achieve set goals
Excellent communication
Manage conflict and problem-solving skills
Interpersonal skills
Listening skills
Initiative
Adaptability
Stress tolerance
Self-motivated
Passion for service excellent
Ability to multi-task
Able to work accurately and efficiently
Attention to detail
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Job ID : , #2459, 7 views,

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