Contact Centre Sales Support

Contact Centre Sales Support- job post
Future Careers
3 reviews

Full-time, Temporary
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Reference
FCCC-0000

Company
Future Careers

Region

KZN

City
Durban

Contract
Temporary

Hours
Full time

Category
Sales

Salary
Negotiable

Apply By
2022-05-31

Job Posted Date
2022-03-22

Introduction
A leading South African mortgage finance and mortgage insurance provider is looking for a Contact Centre Sales Support on a 6 month contract in Durban. The successful candidate will be responsible for ensuring that full support is given to the Sales Administrators; Sales Consultants etc. to ensure efficient operations of the Contact Centre.

Description
Daily & Monthly statistics

Recording of Daily LOA'S
Recording of Daily Document Submissions
Reporting of Daily Statistics required by the CC Manager
Target Tracker reporting (Daily)
Compilation of Team Tracker (weekly) required by the Team Leaders
Compilation of the month end reporting required by the CC Manager
Evaluation & Allocation of leads

Administration of the Sales lead inbox:

Acknowledgment of receipt to client
Distribution of leads (round robin)
Correspondence to clients for upfront declines
Recording of leads allocated
Allocation of leads received via social media

Assistance to Marketing Team regarding various responses to sales enquiries (AD HOC)
Recording of leads allocated
Evaluation & Allocation of eligible Cancellation Leads

Determine if cancelled bond is sales lead
Correct allocation to all branches
Allocation of the CC cancelled leads (round robin)
Recording of leads allocated & feedback
Administration of Capitec Product Support Inbox

Monitor the inbox for the Capitec In-Branch Consultant enquires
Respond and resolve all queries
Administration of GEPF; Capitec & CC Voice mail

Allocation of leads received via voice mail (round robin)
Respond & resolve all queries
Capitec Declined Leads Administration

Assess Capitec Branch Declines
Contact clients who qualify
Allocate interested leads to Capitec consultants
Pre-Registration Duties

Administration of all Resubmission matters
Administration and follow up of 180-day Outstanding Registration report
Attendance

Administration of the CC Attendance Register
ESS Approver
Monthly Reconciliation of the Register vs. ESS logged leave
Training & Mentoring

Training and Mentoring of all Learnership/New Sales Administrators & Graduate employees
Capturing of Application

Capturing of applications to support sales consultants
Principal Links/Business ITC's/Bank Reconciliations
AD Hoc

Perform any ad hoc duties as requested by Management
Education
Matric
Certificate in Business Administration
2 to 3 years Admin/Sales Support/Sales experience in Finance/Banking Industry
3 years plus experience in Sales Support in the Finance/Banking Industry
Strong Admin skills
Meticulous and organized
Strong client service focus and good telephone etiquette
Must be able to work under pressure.
Microsoft suite (Intermediate)
Data Capturing essential
Preferably bilingual
How to Apply
Please forward your CV to jeri.c@myfuturecareer.co.za Should you not be contacted within two weeks, kindly consider your application unsuccessful.

Job ID : , #2269, 2 views,

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