Customer Relationship Manager X2

Customer Relationship Manager X2- job post
TicketPro

Permanent
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Company
TicketPro

Reference #
B359

Published
25/03/2022

Contract Type
Permanent

Salary
Market Related

Location
Sandton, Gauteng, South Africa


Introduction
The incumbent is responsible for defining and managing innovative sales and retention strategies for the Independent Distribution channel and ensures implementation of strategies into the distribution at a national level. The incumbent also assumes responsibility for the management of the relationship between the customer and Ticketpro.



Job Functions
Sales


Industries
Telecommunications


Specification
Customer Relationship Manager
Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.

Business Development
Create a business development plan to identify, evaluate, and structure key transactions to ensure continued financial health and maximum value creation through the entire product life cycle. These transactions may involve alliances, collaborations, mergers and acquisitions, in and out licensing initiatives, and other activities.

Customer Relationship Development / Prospecting
Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels.
Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.

Customer Needs Clarification
Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision makers and influencers within the customer organization; gather and analyze relevant information; and gain agreement to a statement of customer requirements.

Customer Relationship Management / Account Management
Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at local and national levels.
Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues. Manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty.

Sales Opportunities Creation
Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Sell Customer Propositions
Configure a complex product and services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a pre-defined range of commercial parameters.
OR Review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.

Customer Relationship Management (CRM) Data
Ensure that an internal function and/or a cross-functional customer account team maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose. Provide user input to the development or improvement of the customer relationship management system to ensure that
it meets immediate and longer-term business needs.

Operational Compliance
Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organization's policies and relevant regulatory codes and codes of conduct.



Requirements
BEHAVIORAL COMPETENCIES

Customer Focus
Builds Networks
Communicates Effectively
Business Insight
Plans and Aligns
Organizational Savvy
Manages Complexity
Instills Trust
Interpersonal Savvy
Collaborates
Action Oriented

SKILLS

Verbal Communication
Account/Client Management
Commercial Acumen
Sales Planning and Coordination
Customer and Market Analysis
Planning and Organizing
Data Collection and Analysis
Data Control

EDUCATION

Matric
University (First degree)

EXPERIENCE

Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)


Job Closing Date
08/04/2022

Job ID : , #2414, 2 views,

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