Junior Operations Associate - Mr D Food

MR D Food, a 100% subsidiary of takealot.com, is looking for a talented, motivated and results-oriented Junior Operations Associate

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Operations Manager.

Your Responsibilities will include:
Support the greater operations structure in running the day to day operations of the Mr D Food business. This includes Restaurant and Delivery Operations as well as Customer Services.
Work to optimize operational processes across the business to drive growth and improve efficiency.
Work to facilitate performance improvement of various teams in the business through detailed analysis, identification of operational weaknesses, process development and innovation.
Assist and closely collaborate with the account management, restaurant partner support and customer services teams.
Support with market and competitor analysis.
Contribute to operational and customer facing product decisions through data driven insights
Support with the daily investigation of order exceptions, along with the compilation of reports on operational failures and customer complaints.

Attributes Required:
Strong analytical ability supported by solid Excel skills.
Ability to identify areas of improvement.
Advanced ability to use logic and common sense to arrive at conclusions.
Willingness to buy into the requirements of a fast paced start-up environment.
Ability to verbalize as well as visualize findings and results.
Enterprising spirit and ability to take ownership of tasks.
A strong interest in e-commerce.
Strong team player.
Qualifications & Experience:
Relevant tertiary qualification in commerce or engineering.
1-3 years work experience in an operations, finance or consulting environment.
The Environment:
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
We are short on ego and high on output
We are doers and not only thinkers, its all in the execution after all
We love what we do and what we are creating
We seek to Employ an Extra Ordinary Mind who:
is respectful but forthright
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input;
is curious and challenge the status quo
is innovative and enjoys iteration
is collaborative
will be at the cutting edge of developing new concepts for takealot.com
thinks like an owner of the business
is SMART, has INTEGRITY and is HARD WORKING

Job ID : , #592, 56 views,

« Technical Support Agent ( Night Shift)Insurance Client Executive - Stellenbosch »