Technical Support Agent ( Night Shift)

Technical Support Agent ( Night Shift)
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

Top Australian Internet Service provider is looking for exceptional candidates to join our world class technical team.

The position requires an individual who is a creative problem solver with excellent communication skills.

You will join a team of problem solvers whose main goal is to interact with customers through phone calls and emails

to resolve their technical issues and to provide high level customer service.
What you'll be doing

Key Performance areas:


Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
Setup new routers and Wi-Fi access points for installation.
Maintain a high degree of first time resolution for support queries and adhere to all service management principles and SLA.
Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.


Minimum Requirements:


Grade 12
Excellent verbal and written communication skills
Must be able to Identify Networking related issues/faults
Previous experience working in a similar support role at a ISP or IT provider
Must be willing to work shifts, including weekends (transport is provided)
What would make you a good fit for this role?

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, ***, religion, national origin, veteran status, disability, gender identity, ***ual orientation, or other protected category.

1 day ago

Job ID : , #547, 59 views,

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