LAS Contact Centre Agent

LAS Contact Centre Agent- job post
Lancet Laboratories
179 reviews

Permanent
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A career opportunity exists for the right candidate in Richmond Auckland Park

None
Reference No: 701856

An opportunity has presented itself to appoint a suitably qualified candidate into the position of LAS Contact Centre Agent: Collections. This is a Permanent position based at Richmond Auckland Park.

Job Summary:

This post holder is responsible for handling calls from new and existing customers regarding a variety of requests, using their knowledge of products or services as well as great customer service skills. Provide support and offer information as needed to keep customers satisfied and retain business.


Minimum Criteria Required:

Grade 12


Experience:

3 to 5 years relevant experience


Relevant Job Knowledge:

Computer literate


Key Performance Areas:

Ensure all queries are successfully resolved making sure that possible dates of payments are always obtained on outstanding accounts to assist in meeting departmental targets

Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation

Ensure effective communication to clients, delivering high level of call centre service and telephone etiquette

Record all client profiles on script and Meditech to ensure records move within the strategy

Must display excellent knowledge on the medical aids and private book to ensure resolution on queries

Monitor own after call work time to ensure call answering service levels are always met

Ensure that there are no issues/complaints due to process deviations

Process problems to be identified and solutions to be recommended

Maintain confidentiality of patient’s personal data and other information to protect the privacy and integrity of the organisation.



Competencies:

Ability to use own initiative
Attention To Detail
Communication
Flexibility
Problem solving
Stress management
Telephone etiquette
Drive (includes energy and stamina) linked to achievement motivation
Ability to handle sensitive and confidential information
Ability to work independently as well as in a group


Remuneration:

Compensation is commensurate with qualification and experience level.



Covid -19 Vaccination Requirements:

Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff. All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country's vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.


PLEASE NOTE

Closing date:
4/5/2022 12:00:00 AM

Job ID : , #2338, 3 views,

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