Receptionist

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Duties, Responsibilities & Performance Standards:

Knowledge of Apex, Plus point and Front Office systems and procedures
Interpersonal and communication skills are essential
Time management, problem solving, team work and decision making skills are important
Attention to detail is essential
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets and registration details
Receives Guests in a manner which is polite, friendly and efficient
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed
Maintain exceptional level of grooming, body language and posture at all times

Job ID : , #124, 211 views,

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